Fair digital-product support

Refunds & Cancellations

Last updated July 15, 2026

Ordering is currently disabled, so no payment can be taken through this website today. This policy explains the launch approach once secure checkout opens.

Before production begins

A made-to-order purchase can be cancelled for a full refund if the request is received before personalization or production work begins.

After production begins

Because personalized files are created for one buyer, a change-of-mind refund may not be available after production begins. We will still correct our own spelling, layout, file, or fulfilment error and will honour any non-waivable consumer rights.

Proof approval

If a proof is included, the adult buyer should check names, dedication text, avatar choices, and page content carefully. An error visible in an approved proof may require a paid revision, while an error introduced after approval will be corrected without charge.

Instant digital downloads

For a non-personalized instant download, refunds are generally unavailable after the file has been accessed, except where the file is defective, materially different from its description, duplicated, or a refund is required by law.

Technical problems

If a file is corrupt, incomplete, inaccessible, or does not match the purchased format, contact us within 14 days of delivery. We will first provide a corrected file or new private link; if we cannot provide the promised product, we will refund the affected item.

Duplicate and unauthorized charges

Verified duplicate charges will be refunded. For a charge you do not recognize, contact us promptly and also protect the payment account through the payment provider or card issuer.

How to request help

Email support@kiddopalette.com with the adult buyer email, order number, a short description, and—if relevant—a screenshot that does not reveal payment-card details. We aim to acknowledge support requests within two business days.